Frequently Asked Questions (FAQs)

Find answers to the most common questions about our services, booking, and policies. If you don’t see your question below, please feel free to contact us — we’re always happy to help.

1️⃣ Booking & General Enquiries

How do I book a service?
You can book by phone, email, or through our website contact form. We’ll provide a free, no-obligation quote and arrange a convenient appointment.

Do you offer free quotes?
Yes. All quotes are free and based on your property size, access, and the service required.

How far in advance should I book?
We recommend booking as early as possible, especially during busy periods. However, we do our best to accommodate short-notice requests.

What information do you need for a quote?
Your postcode, property type, number of windows (if known), and the service required.

2️⃣ Changing Dates & Cancellations

Can I change my appointment date?
Yes. Just let us know as soon as possible, and we’ll arrange a new date that suits you.

How much notice is required for cancellations?
We ask for at least 24 hours’ notice for residential appointments. Commercial cancellation terms are agreed in advance.

Is there a cancellation fee?
Missed appointments or late cancellations may incur a charge to cover lost time.

What happens if the weather is bad?
In extreme weather, we may reschedule for safety reasons. Light rain does not usually affect external window cleaning.

3️⃣ Complaints & Quality Concerns

What if I’m not happy with the service?
Please contact us within 48 hours and explain the issue. We’ll arrange a re-clean if appropriate.

Do you offer refunds?
We aim to resolve issues through re-cleaning rather than refunds. Refunds are considered only in exceptional circumstances.

How do I make a complaint?
Complaints should be made via email or our contact form so we can respond promptly and fairly.

4️⃣ Residential Window Cleaning

Do I need to be home during cleaning?
No. As long as we have safe access, we can clean while you’re out.

Do you clean inside windows?
Internal window cleaning is available on request and must be booked in advance.

How often should residential windows be cleaned?
Most customers in Twickenham choose monthly home window cleaning, but we also offer one-off, bi-monthly, and quarterly options.

Do you clean frames and sills?
Yes. Our pure water system cleans glass, frames, and sills as standard for external cleans.

5️⃣ Commercial Window Cleaning

Do you offer out-of-hours cleaning?
Yes. We can clean early mornings, evenings, or weekends to minimise disruption.

Are you insured for commercial work?
Yes. We carry full public liability insurance suitable for commercial properties.

Do you provide risk assessments?
Yes. RAMS can be supplied upon request for commercial clients.

Can you clean multi-storey buildings?
Yes. Our Twickenham commercial window cleaners use professional equipment designed for upper-floor access.

6️⃣ Conservatory Cleaning

Do you clean conservatory roofs?
Yes. We clean both glass and polycarbonate conservatory roofs safely from the ground.

Is conservatory cleaning safe?
Yes. We do not use pressure washing or walk on roofs.

How often should a conservatory be cleaned?
Most homeowners book once or twice per year to prevent algae and staining.

Do you clean inside conservatories?
Internal conservatory glass cleaning is available on request.

7️⃣ Gutter Cleaning

How often should gutters be cleaned?
We recommend once or twice per year, especially if your property is near trees.

How do you clean gutters?
We use professional gutter vacuum systems and poles, cleaning safely from the ground.

Will there be any mess?
No. All debris is removed and disposed of responsibly.

Can you unblock downpipes?
Yes. Downpipes are checked and cleared where accessible.

✨ Still Have a Question?

If you need more information or would like a personalised quote, please get in touch.

📞 Call us today: 0203 0032 242
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