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0203 0032 242

E-mail

twickenhamshine@gmail.com

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Terms and Conditions

Terms & Conditions

Residential & Commercial Window Cleaning Services (UK)

These Terms & Conditions apply to all window cleaning, conservatory cleaning, gutter cleaning, and related services provided by [Your Business Name] (“we”, “us”, “our”) to the customer (“you”, “your”).

By booking our services, you agree to the terms outlined below.

1. Services Provided

We provide professional window cleaning and related exterior cleaning services to residential and commercial properties. Services may include (but are not limited to):

  • External and/or internal window cleaning

  • Conservatory cleaning

  • Gutter cleaning

  • Frames, sills, and doors (where agreed)

The exact service provided will be confirmed at the time of booking or quotation.

2. Quotations & Pricing

  • All quotes are based on the information provided at the time of enquiry.

  • Prices may change if the property size, access, condition, or scope of work differs from what was described.

  • Quotes are valid for 30 days unless otherwise stated.

  • For commercial properties, prices may be reviewed periodically.

3. Payment Terms

Residential Customers

  • Payment is due on completion of the service, unless agreed otherwise.

  • Accepted payment methods will be confirmed at booking.

Commercial Customers

  • Payment terms are 14 days from invoice date, unless otherwise agreed in writing.

  • Late payments may result in suspension of services.

4. Access & Customer Responsibilities

  • You must provide safe and reasonable access to all areas requiring cleaning.

  • Windows must be closed and secured prior to cleaning.

  • We are not responsible for delays or incomplete work due to restricted access, locked gates, pets, or obstructions.

  • Please inform us of any known fragile glass, defective frames, or previous damage before work begins.

5. Health & Safety

  • We work in accordance with UK health and safety regulations.

  • We reserve the right to refuse or stop work if conditions are unsafe (e.g. severe weather, unsafe access).

  • We do not climb onto roofs, conservatories, or fragile surfaces unless explicitly agreed and risk-assessed.

6. Weather Conditions

  • External window cleaning can be carried out in light rain using pure water systems.

  • In extreme weather conditions (high winds, storms, freezing temperatures), appointments may be rescheduled for safety reasons.

7. Damage & Liability

  • We are fully insured for public liability.

  • We are not responsible for damage caused by:

    • Pre-existing faults or poor window condition

    • Failed seals, blown units, or weakened frames

    • Faulty gutters, loose fittings, or brittle UPVC

  • Any damage concerns must be reported within 48 hours of service completion.

8. Satisfaction Guarantee

  • If you are not satisfied with the quality of our work, please notify us within 48 hours.

  • We will return to re-clean the affected areas where appropriate.

  • Refunds are not offered once work has been completed unless agreed in writing.

9. Cancellations & Missed Appointments

Residential

  • We require 24 hours’ notice for cancellations.

  • Missed appointments without notice may be charged.

Commercial

  • Cancellation terms will be agreed as part of the service contract.

  • Repeated cancellations may result in termination of service.

10. Regular Cleaning Services

  • Regular cleaning services (weekly, monthly, quarterly) continue until cancelled.

  • We require 14 days’ notice to cancel regular services.

  • Prices for regular services may be reviewed periodically.

11. Commercial Contracts

  • Commercial services may be governed by a separate written agreement.

  • Site-specific risk assessments and method statements (RAMS) can be provided upon request.

  • Any additional work outside the agreed contract will be quoted separately.

12. Complaints

All complaints must be made in writing via email or contact form.
We aim to resolve all issues promptly and professionally.

13. Data Protection

We handle customer information in accordance with UK data protection laws.
Your details will only be used for service delivery, communication, and invoicing.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

15. Amendments

We reserve the right to update these Terms & Conditions at any time.
The latest version will always apply.